A
Returns & Refund Guarantee （保证；保证书）
The “Returns & Refund Guarantee” is a promise provided by sellers for every item they sell on DHgate. com. When you receive an item that was bought and paid for on our site, and you find it is not as described or is of low quality, you can contact the seller to resolve these problems. DHgate will offer additional assistance if the seller is not cooperative.
Scope（范围）
The following points should not be included in the “Returns & Refund Guarantee”：
▲The seller didn't make any promise.
▲The seller can provide evidence to prove the items are as described.
▲You didn't contact the seller within the promised time.
▲You have released the payment to the seller before asking DHgate for help.
Sellers are able to set up the following promises：
Returning items for any reason
Buyers can return items for a refund within a specific date which has been set up by sellers, such as 3 days, and 7 days from the day when the items are received. The items' receiving date is the date that is indicated on the shipping carrier's official website. Buyers should prepay any return shipping cost, which will be given back to the buyers after the seller receives the items as long as the items are returned in the same exact condition as when they were delivered.
Returns or Refunds accepted if the product has quality issues
Buyers can return the items for a refund when they are not as described or possess quality issues by communicating directly with the seller. The seller is responsible for the return shipping cost.
Buyers can get a refund and keep the items when the items are not as described or possess quality issues by negotiating directly with sellers.
1. Who can get additional assistance from DHgate in the guarantee?
A. The buyers in physical stores. B. The buyers on DHgate. com.
C. The sellers on DHgate. com. D. Both the buyers and the sellers.
2. Which situation is within the scope of the guarantee?
A. The seller didn't make any promise.
B. The buyer has paid the seller in advance.
C. The buyer asked for help within the promised time.
D. The seller proves that there is nothing wrong with the item.
3. Which of the following is true according to the passage?
A. Not all the sellers make promises.
B. DHgate sometimes will pay the buyers.
C. Sellers should prepay return shipping cost.
D. The buyer can't keep the items after getting a refund.
【答案】1. B 2. C 3. A
【解析】
【分析】这是一篇应用文。文章介绍了DHgate.com的退货说明。
【1题详解】
细节理解题。根据第一段中“The “Returns & Refund Guarantee” is a promise provided by sellers for every item they sell on DHgate. com.（“退货和退款保证”是卖家对他们在DHgate.com上出售的每件商品所作出的承诺。）”和 “ DHgate will offer additional assistance if the seller is not cooperative.（如果卖方不合作，DHgate将提供额外的帮助。）”可知，在DHgate.com上的买家能在担保中得到DHgate的额外帮助，故选B。
【2题详解】
细节理解题。根据第二部分Scope（范围）中“▲You didn't contact the seller within the promised time.（你没有在承诺的时间内联系卖家。）”可知，如果没在承诺时间内联系卖家，就得不到退货保障，因此买方在承诺的时间内寻求帮助是在在担保范围内的，故选C。
【3题详解】
推理判断题。第二部分Scope（范围）中“▲The seller didn't make any promise.（卖家没有做出任何承诺。）”可知，并不是所有的商家都会做出承诺，故选A。
【点睛】
