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Travelling with an assistance dog
You are able to carry an assistance dog free of charge in the cabin of all our flights. Here’s more information about how to plan and book your flight with your assistance dog.
Identification of your assistance dog
For your assistance dog to travel safely in the aircraft with you in the cabin on British Airways, your assistance dog must:
●be trained to assist you with a disability or medical condition
●have documentary evidence confirming that it has been trained as an assistance dog
●wear an identifying jacket/ harness
●remain under your control at all times
If your dog does not meet these criteria, it will need to travel as a domestic pet.
Booking your assistance dog
It’s currently not possible to book this service online as we need additional information to enable us to confirm your assistance dog for travel. You will need to book your assistance dog at the same time that you book your flight and at least fourteen days prior to your date of travel.
If you’ve already booked your flight and you wish to travel with your assistance dog, you will need to contact us to add your assistance dog, at least fourteen days too.
Contact information
You can reach us daily for booking from 06:00 to 20:00 (GMT) at 0344 493 0787, option 3 (calls are charged at local rate).
If you have a hearing or speech defect (缺陷), you can contact us at 0845 700 7706, or you can send us a message by selecting the “Email us” tab and filling out the provided form.
If your flight has been cancelled and you’ re calling about a refund, or you need to speak to us directly, please call us at 0800 727 800 from within the UK, or +44 (0)203 250 0145 from abroad.
21. Who can travel together with an assistance dog in the flight cabin?
A. A pet-shop owner. B. A medical staff.
C. A blind passenger. D. An average passenger.
22. When should you book your assistance dog at the latest before the flight?
A. At any free time. B. A fortnight in advance.
C. On the day of the fight. D. At the same time with your booking.
23. Which number should you dial if you want to return your ticket in Britain?
A. 0800 727 800. B. 0845 700 7706.
C. 0344 493 0787. D. +44 (0)203 250 0145.
