Hundreds of people have formed impressions of you through that little device(装置) on your desk. And they’ve never actually 1 you. 2 they feel they can know you just from the sound of your voice. That’s how powerful the 3 is.
Powerful, yes, but not always 4 . For years I dealt with my travel agent only by phone. Rani, my faceless agent whom I’d never met 5 , got me rock-bottom prices on airfares, cars, and hotels. But her cold voice really 6 me. I sometimes wished to find another agent.
One morning, I had to 7 an immediate flight home for a family emergency. I ran into Rani’s office for the first time. The woman sitting at the desk, 8 my madness, sympathetically jumped up. She gave me a 9 smile, nodded while listening patiently, and then printed out the 10 immediately. “What a wonderful lady!” I thought.
Rushing out 11 I called out over my shoulder, “By the way, what’s your name?” “I’m Rani,” she said. I turned around and saw a 12 woman with a big smile on her face waving to wish me a safe trip. I was speechless! Why had I thought she was cold? Rani was, well, so 13 .
Sitting back in the car on the way to the airport, I figured it all out. Rani’s 14 — her warm smile, her nods, her ‘I’m here for you’ 15 —were all silent signals that didn’t travel through wires.
1. A. accepted B. noticed C. heard D. met
2. A. Thus B. Yet C. Then D. Indeed
3. A. telephone B. voice C. connection D. impression
4. A. direct B. useful C. easy D. accurate
5. A. in person B. by myself C. in public D. on purpose
6. A. annoyed B. interested C. discouraged D. confused
7. A. arrange B. postpone C. confirm D. book
8. A. expecting B. seeing C. testing D. avoiding
9. A. shy B. comforting C. familiar D. forced
10. A. bill B. form C. ticket D. list
11. A. hopefully B. disappointedly C. gratefully D. regretfully
12. A. careful B. serious C. nervous D. pleasant
13. A. calm B. nice C. proud D. clever
14. A. forgiveness B. eagerness C. friendliness D. skillfulness
15. A. explanation B. attitude C. concept D. behavior
