A篇 (2020·全国卷Ⅱ)
Emoji(表情符号) and Workplace Communication
In Asia，messaging platforms are growing rapidly，with users in the hundreds of millions，both at work and play. 1 ．It's been reported that 76 percent of employees in some western countries are using emojis at work.
Written communications can often read as cold and dull.Using emojis can add humor and feeling，keeping intention clear. 2 ，encouraging better and more frequent communication.
In any given office，employees can range from age 22 to 70 and beyond，and finding common ground in communication style can be a challenge. 3 ．While the younger generations prefer to communicate visually，for those used to working with traditional tools like email，it may feel like a learning curve(曲线)．The good news is that it's simple to learn and can be worth the effort.
There is also the matter of tone(语气)．Who hasn't received an email so annoying that it ruined an entire day? 4 ．Emoji can help communication feel friendlier，and even a serious note can be softened with an encouraging smile.
5 ，and emoji can contribute directly to that positive outcome.And when your employees begin adding smiling emojis to their business communication, you'll know you have succeeded in improving your work culture.
A．Messages with emojis feel more conversational
B．Even a formal email can seem cold and unfriendly
C．Sending smiling faces to colleagues may seem strange
D．The popularity of these platforms is spreading globally
E．Giving employees the tools enables them to communicate honestly
F．Studies show that friendlier communication leads to a happier workplace
G．An easy way to bring all work generations together is with a chat platform
【语篇解读】 本文是一篇说明文，本文主要介绍了在工作交流中运用表情符号的好处。
1．D [空前一句提到“In Asia，messaging platforms are growing rapidly”，D项“The popularity of these platforms is spreading globally”内容上承接上文，且进一步说明了信息收发平台在全球范围内日益风行，D项符合语境，故选D。]
2．A [上文讲“Written communications can often read as cold and dull.Using emojis can add humor and feeling，keeping intention clear.”，谈到了在书面交流中使用表情符号的好处，故结合选项可知，A项符合语境。]
3．G [根据空前的“employees can range from age 22 to 70 and beyond，and finding common ground in communication style can be a challenge.”可知，在不同年龄的办公人员之间找到沟通方式上的共同点可能是个挑战，G项则是针对该挑战的解决办法。G项中的“bring all work generations together”即挑战，呼应上文。故选G项。]
4．B [本段叙述了使用表情符号在缓和语气上的作用，根据空前的“Who hasn't received an email so annoying that it ruined an entire day？”可知，此处涉及邮件交流中的语气，故选B。]
5．F [根据空后的“and emoji can contribute directly to that positive outcome” 可知，空处应该体现“that positive outcome”，也就是F选项中的“a happier workplace”，F选项符合语境，故选F。]
